Providing the best customer experience

I called my agent who filed the claim for me initially. I received follow up E mails from your company. I asked a few questions which were answered. I followed the instructions. My claim was for unusual items and it took me while to get the requested data and photos but as soon as I did the claim was processed very well. Your company was very professional and I am a happy customer. Any scores I gave less than perfect may have been from my confusion and not that of the agents.

Ellen was professional and patient. She had to deal with our slow and inefficient property management company. Ellen followed through with letters or calls to them requesting information. We appreciate Ellen's efforts.

Ellen was very professional from the beginning of the process until the end. She responded to my emails almost immediately. It was a pleasure working with her.

The process so far has gone well, I hope it continues until the project is complete

My client experience was outstanding! I couldn't possibly give higher grades. On a late Sunday afternoon a large swim crashed into my backyard. I called my insurance adjuster and in no time like unbelievably quickly Hulk's showed up. I wish I could attach a video to show you how hard these guys worked to go into a wet Hillside area cut up 12 inch thick Oak Limbs and haul them out of my yard. Before I know it the mess was cleaned up and the truck was gone! And it only got easier from there. Along with the tree damage there was some damage to a shed in my yard. The limit caught it and crushed the corner. But then a day or two I received a call from an adjuster who came out at my convenience looked at the claim and processed it for me. When all is said and done it cost me nothing! The deductible and the tree damage which was written in as a writer or my policy since I live in a national forest took care of everything and I'm extremely pleased and happy with the outcome of the entire experience.

Great service

I'm very thankful since I never had to deal with roof on any of my previous home. Very blessed to have Edison for my homeowners Insurance.

Darren Frase has been great at every level. From initial engagement and process education, to getting the claim processed quickly so remediation and other work could begin. He's been empathetic and a great resource.

Our first claim so was unsure about the process but George did a great job explaining what we needed to do and how things like this go. He did a very thorough inspection of the water damage.

Vicky Landers was excellent and came out right away. She was very thorough in going through the damage my condo endured from a water leak. Comparing experiences with other homeowners in my building, i am glad that i chose Edison for my insurance.